Internet Connection Support

Frequently Asked Questions

1. When I try to get online it asks for my username or password.
2. I can't get on the internet.

Answers

1. When I try to get online it asks for my username or password.

Answer:

  1. First make sure that your account is current with us. You can check your balance by calling our friendly staff at 276-7500.
  2. Retype both your username and your password keeping these things in mind...

2. I can't get on the internet.

  1. Again, first make sure that your account is current with us. You can check your balance by calling our friendly staff at 276-7500.
  2. Second make sure that the phone line is connected to your computer and that the same line is plugged into the phone jack in your wall.
  3. Always restart your computer to see if that will fix it.
  4. Next follow the instructions at this link to make sure the settings on your computer are right. - Internet Settings
  5. Once you have followed all of these instructions and you still cannot connect to the internet then you can call us at 276-7500 to ask for help.