How to Use
This page answers the most frequent questions that we
receive. Please refer to this page anytime you have a
problem with your Internet Connection or E-mail. We will
update this page whenever necessary.
Please note that if you can get online and check your
email at this link or
from our home page without any trouble then the problem
resides on your computer. If after going through the
support offered below and your problem is not resolved
you need to call The
Paraclete Group 620-276-3422 for service help.
to setup a new email account.
to setup a spam filter in Outlook Express.
to make my email go to my personal folder.
Frequently Asked Questions
- General Settings (Updated June 2009)
- Viruses & Worms -
How to Protect Myself
- Spyware & Adware - What is Spyware?
- How to keep your internet Child Safe
In order to save both you and us time here are some
things that you should always do before calling us.
1. Reboot your computer. 50% of the
time internet connectivity problems can be solved simply
by shutting down your computer completely and then restarting
it. Always do this before calling us because it will
be the first thing that we ask you to do!
2. Make sure that you have checked the support pages
above to see if your question is answered there.
3. If you have gone through the two steps above
and you still have a problem then it is time to call
First, turn on your computer and sit down in front of
it. 99% of the problems that our customers have are due
an error or misconfiguration on their computer. When
you call us we may need to walk through several things
your computer with you, so please be prepared for that.
(Please remember that Omega Internet Services only offers
support for internet connectivity problems and email
trouble if your problem does not fall into one of these
two categories then you need to call The
Paraclete Group 620-276-3422.)